If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to Aura Limited and we'll arrange for a replacement. But some conditions apply. Those are:
Order must be checked in front of the delivery person (Inside Dhaka).
If you find any defect and you think you need to return the product, inform the “Customer Service Department” as soon as possible along with a picture and return it instantly. (Inside Dhaka)
If the product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received. (Outside Dhaka)
The product must be intact, however, there can be exceptions (if the product is damaged).
Used or Swatched products will not be considered for exchange or refund.
If the customer chooses or places an order by themselves and wants to return/change the product (except damaged products) the request will not be accepted.
And in case of return for exceptional circumstances, the customer must pay the transportation cost.
The original Invoice must be returned along with the product.
